A legal disclaimer

Effective Date: 10/6/2025
Elastic Speech Therapy is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of information:

• Full name, date of birth, address, contact details (phone, email)

• Health and medical history relevant to speech therapy services

• Details of referring practitioners or other allied health providers

• Medicare or NDIS information (if applicable)

• Audio, video, or written session content (if applicable for assessment or telehealth)

We only collect information that is necessary for the provision of our services.

2. How We Collect Your Information

We collect personal information:

• Directly from you (via online forms, emails, phone calls, or during therapy sessions)

• From parents/guardians (for minors)

• From referring professionals or third parties (with your consent)

Information is collected via secure online systems in line with telehealth best practices.

3. Why We Collect Your Information

Your personal and health information is collected for:

• Delivering speech pathology services and therapy plans

• Communicating with you and coordinating care

• Managing bookings, payments, and NDIS/Medicare documentation

• Meeting legal and regulatory obligations (e.g., clinical record keeping)

4. How Your Information Is Stored and Protected

All information is stored securely in password-protected systems compliant with Australian health data security standards. We take reasonable steps to:

• Protect against misuse, loss, and unauthorised access

• Limit access to staff or contractors who require it for care delivery

• Ensure your data is backed up and encrypted when stored or transmitted online

5. Disclosure of Information

We will only share your personal information:

• With other professionals involved in your care (with your consent)

• When legally required (e.g., under subpoena or mandatory reporting laws)

• With your plan manager or funding body (e.g., NDIS) for administrative purposes

We do not sell or disclose your information for marketing or commercial purposes.

6. Accessing or Correcting Your Information

You may request access to your personal information at any time. If you believe your information is inaccurate, incomplete, or outdated, you may request a correction. To do so, contact us using the details below.

7. Telehealth and Online Services

Elastic Speech Therapy operates exclusively online. By engaging our services, you consent to the use of secure video conferencing platforms and online communication tools. We take steps to ensure all digital communications are secure, encrypted, and compliant with privacy standards.

8. Website and Cookies

Our website may use cookies to enhance your browsing experience. These do not identify you personally and can be disabled in your browser settings.

9. Making a Privacy Complaint

If you have concerns about how your information is managed, please contact us directly. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

📞 1300 363 992
🌐 www.oaic.gov.au

10. Contact Us

Elastic Speech Therapy
📧 info@elasticspeech.com.au
🌐 www.elasticspeechtherapy.com.au